Qq998 Privacy Policy – Malaysian Player Personal Data Protection

Qq998 takes every player's privacy seriously. We understand that your trust in us depends not only on the quality of the games we offer, but also on how responsibly and transparently we handle your personal information.

This Privacy Policy describes:

• The types of personal information we collect when you use the qq998 platform.
• The purpose and manner in which we use that information.
• Who your information may be shared with.
• The security measures we take to protect your data.
• Your rights regarding the personal data we hold.

This policy applies to all users of the qq998 platform, including access via website, mobile app, and related communication channels. In the event of any conflict between a translated version of this document and the Malay version, the Malay version shall prevail.

Qq998 collects personal information through various means as you interact with our platform. The following are the categories of information we collect:

Collected personal information is used for the following purposes only:

• Identity Verification & KYC: Verifying your identity to meet legal compliance requirements and prevent fraud.
• Account Management: Creating and maintaining your account, processing logins, and recovering account access.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions related to your account.
• Service Provision: Enabling you to access and use all features of the qq998 platform, including games, promotions, and the VIP programme.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance to you.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting to authorities when required.
• Platform Improvement: Analyzing usage patterns to improve user experience and platform features.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — you may opt out of these communications at any time.

Qq998 processes your personal data on the following lawful legal bases:

• Consent: For marketing communications and other purposes for which you have given explicit consent.
• Contract Performance: Data required to fulfil our contractual obligations to you as a registered player.
• Legal Obligations: Data processing required to comply with applicable laws and regulations.
• Legitimate Interests: For security, fraud prevention, and service improvement purposes that benefit you and the platform.

Qq998 does not sell or rent your personal data. However, in certain limited situations, your data may be shared with the following third parties:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game Providers: Third-party gaming platforms that provide games on qq998 require minimal data to verify player eligibility.
• Identity Verification Services: KYC service providers that help verify player identity documents.
• Authority: When required by law, court order, or directive from a competent authority.
• Analytics Services: Platform analytics providers that help us understand usage patterns — data shared is in aggregate form and cannot identify individuals.

Qq998 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or deletion:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Encryption of data at rest for sensitive information stored in our databases.
• Role-based access controls which ensures staff can only access the data required for their specific duties.
• Two-factor authentication (2FA) available for player accounts as an additional layer of protection.
• Intrusion detection system that monitors suspicious activity in real time.
• Regular security audits by our internal security team and independent external parties.
• Data security training for all staff who handle players' personal information.

While we take reasonable steps to protect your data, no system is entirely infallible. In the event of a material data security breach, we will notify you in a timely manner in accordance with legal requirements.

Qq998 retains your personal data for as long as necessary to fulfil the purposes of collection and meet our legal obligations:

• Active account data: Retained for the duration your account is active and up to 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulations.
• KYC Data: Retained for the period required under applicable anti-money laundering laws.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Marketing data: Retained until you withdraw your consent or close your account, whichever comes first.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our established data disposal procedures.

Qq998 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and game sessions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us identify and fix issues. Data collected is anonymized.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Helping us understand overall platform usage patterns for continuous improvement.

You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect your experience on the qq998 platform.

As a qq998 player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the qq998 support team via live chat. We will process your request within 30 business days. Some requests may not be fully fulfilled where there are legal requirements preventing the deletion or restriction of data.

The qq998 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect, process, or store the personal data of individuals under the age of 18.

If we find that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that data and terminate the account in question without prior notice.

Qq998 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the qq998 platform.
• Sending email notifications to registered players if changes materially affect your rights.

Continued use of the qq998 platform after amendments to the Privacy Policy are made constitutes your acceptance of those changes. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the qq998 support team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
• Email: [email protected] (typical response time: within 24 business hours).